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all zoe kratzmann products are shipped free of charge.
we ship all domestic orders via australia post eParcel which offers a 1-3 business days service. To see the anticipated delivery service for your location, please click here.
all orders placed before 2pm are shipped that afternoon, or the following business day if purchased on the weekend or a public holiday.
all deliveries must be signed for upon arrival. if you are not available, australia post will leave your parcel at the closest australia post office. unfortunately we do not offer an “authority to leave” option.
for change of mind or unsuitability, we will assist you with a full refund or exchange (minus the initial shipping costs). if the goods are faulty (unless caused by you), we will provide you with a full refund or exchange (including initial shipping costs). return requests must be made within 7 working days of receipt of goods. please retain your original invoice as proof of purchase. if you wish for a refund, the refund will be applied to the original method of purchase.
if you request a refund or exchange:
return shipping must be a prepaid & traceable method to ensure safe and documented delivery. Zoe Kratzmann Footwear takes no responsibility for missing incoming deliveries.
How to exchange / return
Email firstname.lastname@example.org to obtain a return authorization (RA) number and returns form. Once your return / exchange has been approved, you will receive your (RA) number. Fill out the form provided via email and send with the returned item/s to:
Zoe Kratzmann Footwear
39 Tamin Place
Maroochy River, QLD 4561, Australia
Phone: (07) 5446 6992