Try Before You Buy

We are excited to announce our collaboration with Try with Mirra.

It is very important to us that you can confidently find the perfect fit and style when shopping with us online.

Now, you can try our products before you buy, completely risk-free!

How it Works

Add to Cart: Use the Try Before You Buy button when adding items to your cart.

Checkout & Authorization: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.

Receive and Try: Once your order arrives, you will have 5 days to try on the items.

Complete Order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.

Returns

If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.

Returns must be posted within 3 days of completing the order.

if you purchased both try before you buy and pay now items in the same order, please contact our customer service team to process your return. Please ensure you have processed your try before you buy order first, inline with the due dates.

FAQs

  1. When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

  2. You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.

  3. Please note this service is currently only available in Australia.

  4. Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.