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acceptance of order
the advertisement and display of a product on zoekratzmann.com is not an offer to sell and zoekratzmann.com will be under no obligation to supply product ordered through this website. you offer to purchase a product from zoekratzmann.com when you place an order. we will acknowledge your order as soon as practicable but will be under no obligation to supply the product to you unless it is in stock. from time to time a product may be displayed on our website that is not available for sale.
if any of the items you order are out of stock or not available, or there is an anticipated delay with your order, we will contact you as soon as possible via e-mail for international customers and sms and e-mail for australian customers. if we do not receive a response from you within 48 hours the remainder of your order will be processed and dispatched. we will not substitute any product without your express authority.
this site and its contents are for personal use only.
for change of mind or unsuitability, we will assist you with a full refund or exchange (minus the initial shipping costs). if the goods are faulty (unless caused by you), we will provide you with a full refund or exchange (including initial shipping costs). return requests must be made within 7 working days of receipt of goods. please retain your original invoice as proof of purchase. if you wish for a refund, the refund will be applied to the original method of purchase.
if you request a refund or exchange:
return shipping must be a prepaid & traceable method to ensure safe and documented delivery. zoekratzmann.com takes no responsibility for missing incoming deliveries.
how to exchange / return
email firstname.lastname@example.org to obtain a return authorization (ra) number and returns form. once your return / exchange has been approved, you will receive your (ra) number. fill out the form provided via email and send with the returned item/s to:
zoe kratzmann footwear
39 tamin place
maroochy river, qld 4561, australia
phone: (07) 5446 6992